SPD
SPD Contact Centre
SPD Contact Centre provides inclusive, coached training and employment pathways in customer service for persons with disabilities, while delivering professional contact centre services to clients. It builds practical skills, confidence, and long-term employability.
Overview
The SPD Contact Centre is an inclusive employment and training initiative designed to equip persons with disabilities with practical customer service skills and real-world experience. Set up in 2022, it provides a supportive environment where trainees work alongside industry professionals and receive ongoing coaching and supervision from experienced contact centre veterans.
Key features:
- Tiered training programmes tailored to different contact centre roles (phone, email, webchat)
- Hands-on experience using modern customer engagement tools and technology
- Structured coaching to build confidence and workplace readiness
- Pathway to long-term employment in customer service
The Centre also operates as a professional service provider, offering outsourced call centre services, email management, webchat support, manpower supplementation of skilled Customer Service Associates, data entry and claims processing, and telemarketing/telesurveys.
Scheme type
Who qualifies
Eligibility groups
What you receive
Eligibility details
Primarily intended for persons with disabilities who are interested in developing skills and pursuing employment in customer service/contact centre roles. Specific age or residency criteria are not stated on the page.
How to apply
Contact SPD via the Contact Us page to enquire about training or to engage the SPD Contact Centre services. You may also call the main line listed for further information.
Agency details
Service area
Singapore
Important Information
Scheme details may change. Check the official agency website for the latest eligibility, benefits, and application information.
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