NUS Care Unit (National University of Singapore)
Lifeline NUS
Confidential support service at NUS for students and staff affected by sexual misconduct, offering care management, counselling referrals, and guidance on medical and reporting options. Provides linkages to campus and community resources and 24/7 helplines.
Overview
The NUS Care Unit (NCU) provides confidential, coordinated support for NUS students and staff affected by sexual misconduct, including bystanders and witnesses.
Key features and support offered:
- Dedicated Care Managers who provide personalised case management and navigation of on-campus and external support systems
- Confidential options counselling to explore support, medical, and reporting pathways at your own pace
- Emotional and psychological support, with referrals to counselling and mental health services (e.g., University Counselling Services, external providers)
- Information on immediate safety, medical attention, and reporting to campus security or the police
- Linkage to on-campus hotlines and services (Lifeline NUS, UCS, NUSHeart for staff, Intellect app) and off-campus resources
- Guidance on processes related to sexual misconduct, including safety measures and institutional procedures
This service aims to help individuals regain control and access the right care after incidents of sexual harassment, stalking, relationship violence, or sexual assault.
Scheme type
Who qualifies
Eligibility groups
What you receive
Eligibility details
NUS students and NUS staff who have been affected by sexual misconduct (including sexual harassment, stalking, relationship violence, or sexual assault), as well as bystanders and witnesses. Some linked services (e.g., NUSHeart) are for NUS staff only.
How to apply
Contact the NUS Care Unit via the Confidential Help Form, call +65 6601 4000, or email ncu_help@nus.edu.sg. For general enquiries, you may contact +65 6601 3155 or ncu_admin@nus.edu.sg. In emergencies, call Campus Emergency & Security at +65 6874 1616 (on campus) or 999 for Police (off campus); for medical emergencies call 995 or 1777 for non-emergency ambulance. Referrals to on-campus services (e.g., UCS) or external providers can be facilitated by NCU.
Agency details
Service area
Singapore (National University of Singapore community)
Important Information
Scheme details may change. Check the official agency website for the latest eligibility, benefits, and application information.
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